Support
Need a hand with DECK? Most answers are in the app: tap the ⓘ button at the top of the screen for How DECK works and the FAQs.
First, update DECK
Be sure you have the most up-to-date version of DECK. To check, open the App Store and tap your profile picture. If DECK is listed under updates, tap Update. If you're playing with friends, make sure everyone is on the newest version too. On the website, refresh the page.
A code doesn't work
Double-check the four letters with your host. Their DECK needs to be open on the room screen while friends join. Then tap Join with a code and try again, or scan the host's QR code or open the link they sent.
My friend's screen didn't update
Make sure everyone has the latest version of DECK. If someone switched to another app, coming back to DECK catches them up.
No games match my settings
Your settings may be too narrow. DECK shows quick fixes on the setup screen, like allowing more time or any difficulty. Tap one to apply it.
Something's wrong with a game's rules
Card games are played many ways around the world. If a rule looks wrong, write to us at the address below with the game and what you'd change. We'd love to hear how you play it.
Accessibility
We want DECK to work for everyone. If something is hard to use with a screen reader, zoom or other assistive technology, write to us at the address below and we'll work to fix it.
Still stuck?
Write to us at email address appears here with what happened and which phone or browser you're using.